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If you’re looking for HighLevel support in the UK, the first question is:

What kind of HighLevel help do you actually need?

There is an important distinction between technical support, HighLevel training, and consulting and implementation.

If something in HighLevel isn’t working as it should, you may need technical support.

If you don’t know how to use a particular HighLevel feature, you may need training.

But if you’re asking questions such as:

• How should we set this up?
• What’s the best way to automate this?
• Can HighLevel handle this business process?
• How should we structure our sales pipeline?
• We’ve got ourselves in a mess. Can you help us sort it out?

then you probably need more than technical support.

That’s where I can help.

I’ve worked with CRM and marketing automation since 2009, and through my own HighLevel agency, MarketerM8, I’ve personally onboarded more than 100 HighLevel users.

But importantly, I don’t just understand the software.

I’ve worked hands-on in direct marketing since 1996, I’m a Certified Entrepreneurs Circle Marketing Coach, and since 2009 I’ve helped hundreds of businesses improve, automate and systemise their marketing.

So we can look at both sides of the problem:

Can You Contact HighLevel Support Directly?

This is something that causes confusion for many HighLevel users.

The answer depends on what type of HighLevel account you have.

If you’re an Agency Admin or Agency User, you can access HighLevel’s official support options.

HighLevel currently provides 24/7 support and offers options including live chat and Zoom support calls. View HighLevel’s official 24/7 support options →

However, if you’re using HighLevel as a client sub-account or location user, you cannot access HighLevel Support directly.

HighLevel’s own documentation is clear that Location Admins and Location Users do not see the HighLevel support button. If you don’t have access to Agency View, HighLevel directs you to contact your Agency Admin.

[However, you can access the self service HighLevel Support Portal. Access here.]

Why Can’t HighLevel Sub-Account Users Contact HighLevel Support?

HighLevel operates with an agency and sub-account structure.

An agency has the main HighLevel account and can create individual sub-accounts for the businesses it serves.

If you’re a business using HighLevel through an agency or white-label provider, you’re therefore likely to be working inside a sub-account rather than owning the underlying HighLevel agency account.

In that situation, your HighLevel agency is effectively your first line of support.

This is important when choosing who you buy HighLevel from.

You’re not necessarily just choosing where to obtain the software.

You’re also choosing the agency that will support you using it.

How HighLevel Technical Support Works at MarketerM8

At MarketerM8, we take that responsibility seriously.

If your HighLevel account is provided through MarketerM8, you receive:

That technical support is included with your MarketerM8 HighLevel subscription.

So if something isn’t working as expected, you don’t need to start paying me a consulting fee simply to get technical assistance.

Your technical support is already included.

And because MarketerM8 is the HighLevel agency providing your sub-account, we can escalate appropriate platform-level issues to HighLevel when necessary.

HighLevel Technical Support vs HighLevel Consulting

This distinction is important.

Technical support and consulting aren’t the same thing.

Imagine you’ve built a workflow and something isn’t behaving as expected.

You might ask:

“Why isn’t this workflow firing?”

That’s potentially a technical support question.

But suppose your question is:

“We get enquiries from our website, telephone and Facebook. We’ve got three salespeople and leads keep falling through the cracks. How should we use HighLevel to fix this?”

That’s different.

There isn’t necessarily anything broken.

We need to understand your sales process, design what should happen and then work out how HighLevel should support it.

That’s consulting and implementation.

Your question	Type of help
Why isn’t this HighLevel feature working?	Technical support
Where do I find this setting?	Technical support / training
How does this HighLevel feature work?	Training
How should we structure our pipeline?	Consulting
What should happen after somebody enquires?	Marketing + consulting
How should we automate this process?	Consulting + implementation
Can you build this with us?	Done-With-You implementation
Our HighLevel account has become a mess. Can you help?	Consulting + implementation

Do You Actually Need Me, or HighLevel Support?

If you own a HighLevel agency account and believe you’re experiencing a genuine platform-level technical issue, I’d recommend using HighLevel’s official support service.

There’s little point paying a consultant to answer a question that HighLevel’s own technical support team is better placed to investigate.

Where I become useful is when the answer isn’t simply sitting in a technical support manual.

For example:

• What’s the best way to do this?
• How would you approach this?
• Can we automate this?
• Is there a better way of doing what we’re currently doing?
• How should our sales team use HighLevel?
• Could AI help us with this process?

Those questions require somebody to understand the business as well as the software.

HighLevel Support With 30 Years of Marketing Experience Behind It

This is where my approach differs from conventional software support.

When we’re working together, I’m effectively wearing three hats.

1. The Marketer

I’ve worked hands-on in direct marketing since 1996.

So we can look at questions such as:

• Are you following up enquiries effectively?
• Are prospects falling out of your sales process?
• What happens to leads who aren’t ready to buy?
• Are you making enough use of your existing customer database?
• Could you improve your reviews, referrals, reactivation or retention?

The answer doesn’t necessarily start with HighLevel.

2. The HighLevel Marketing Automation Specialist

I’ve worked with CRM and marketing automation since 2009.

That means we can translate the business requirement into a practical system.

We can look at your database, pipelines, workflows, calendars, forms, email, SMS, WhatsApp, integrations and AI and work out how everything should fit together.

HighLevel is the platform I specialise in today.

But the principles behind good CRM and marketing automation existed long before HighLevel.

3. The Marketing Coach

I’m also a Certified Entrepreneurs Circle Marketing Coach.

Sometimes you don’t need someone to tell you which button to press.

You need someone to challenge what you’re doing and help you work out what should happen next.

So rather than starting with:

“How do we build this in HighLevel?”

we can start with:

“What are we trying to achieve?”

Then we decide what to build.

What HighLevel Problems Can I Help With?

The range is broad because HighLevel touches so many parts of a business.

For example, I can help with:

• workflows and automations;
• sales pipelines and opportunities;
• calendars and appointment booking;
• databases and Smart Lists;
• forms, surveys and quizzes;
• email marketing;
• SMS and WhatsApp;
• lead follow-up;
• customer nurturing;
• reactivation campaigns;
• reviews and reputation management;
• websites and funnels;
• integrations with other software;
• email deliverability;
• reporting;
• Voice AI;
• Conversation AI;
• other HighLevel AI tools;
• CRM strategy;
• and troubleshooting existing HighLevel setups.

And if I think your particular problem should be dealt with by technical support rather than paid consultancy, I’ll say so.

You Don’t Have to Be a MarketerM8 Customer

You don’t have to purchase HighLevel through MarketerM8 for me to help you.

Perhaps you:

• bought HighLevel directly;
• use HighLevel through another agency;
• inherited an existing HighLevel account;
• have lost contact with the person who originally built it;
• have an agency that provides the software but limited strategic help;
• or simply need a second opinion.

That’s fine.

Subject to having the appropriate access, we can work with your existing HighLevel account.

Flexible HighLevel Support Without an Ongoing Retainer

My consulting rate is £1,500 + VAT per day.

However, that doesn’t mean every time you have a question you need to book another full consulting day.

For example, we might use your allocated time to:

• troubleshoot a workflow;
• review a sales pipeline;
• help configure an integration;
• investigate an email deliverability problem;
• build an automation;
• train a member of staff;
• review something your team has built;
• discuss a new HighLevel feature;
• or work through a marketing problem.

This creates a flexible relationship.

You can bring me in when you need an experienced pair of eyes rather than employing a full-time HighLevel specialist.

HighLevel Support and Implementation Remotely

Most support, consulting and implementation work can be handled remotely.

I normally use Zoom, although Microsoft Teams and Google Meet can also be used.

We can share screens, open your HighLevel account and work through the issue together.

Where appropriate, our sessions can also be recorded using Fathom.

That gives us the video recording, transcript, AI-generated summary and action points.

The recording can then become part of your own internal HighLevel knowledge base.

Rather than solving the same problem twice, your team has something it can return to later.

Find Out About Remote HighLevel Training & Implementation →

On-Site HighLevel Help Is Also Available

For larger projects, team training or CRM strategy work, it can sometimes make sense to work together face-to-face.

I provide on-site HighLevel training and implementation throughout the UK and internationally.

I’ve previously worked on-site with clients in the UK, US, Canada, Ireland, Malta and Romania.

Travel, accommodation and reasonable expenses are added where required.

Find Out About On-Site GoHighLevel Training & Implementation →

What If I Just Want to Learn HighLevel?

You may not need paid support or consulting at all.

MarketerM8 runs a rolling programme of 13 free live HighLevel training workshops.

These cover the major areas of the platform, including Foundations, Calendars, Pipelines, Workflows, Databases, Websites, Marketing and AI.

If your question is more about learning HighLevel than solving a specific business problem, I’d start there.

Explore the Free GoHighLevel Training Programme →

You can also read:

How to Learn GoHighLevel: The Best Way to Learn HighLevel →

Frequently Asked Questions About HighLevel Support UK

Does HighLevel Have 24/7 Support?

Yes.

HighLevel currently offers 24/7 support to eligible Agency Admins and Agency Users, including live chat and Zoom support options.

View HighLevel’s Official Support Options →

Can HighLevel Sub-Account Users Contact HighLevel Support?

No, not directly through HighLevel’s normal support system.

HighLevel states that only Agency Admins and Agency Users can access HighLevel Support. Location Admins and Location Users don’t see the support button and are directed to their Agency Admin.

Why Can’t I See the HighLevel Support Button?

If you’re a Location or sub-account user rather than an agency-level user, that’s likely the reason.

HighLevel’s documentation says the support button is available to Agency Admins and Agency Users but not Location Admins or Location Users.

Who Provides Support If I Have a HighLevel Sub-Account?

Your first point of contact should normally be the agency that provides or manages your HighLevel sub-account.

If you’re a MarketerM8 subscriber, free unlimited 24/7 technical support via chat and Zoom is included.

Do I Need to Be a MarketerM8 Customer to Get Help From Julian?

No.

I can provide consulting, training and Done-With-You implementation for businesses with existing HighLevel accounts, subject to having the appropriate access.

How Much Does HighLevel Consulting Cost?

My consulting rate is £1,500 + VAT per day, with time drawn down as required.

That means your allocated consulting time can be used flexibly for support, training, implementation and problem solving rather than necessarily having to be consumed in one session.

Can You Fix My HighLevel Workflows?

I can help investigate, troubleshoot and improve workflows.

Sometimes the issue is technical. Sometimes the workflow is doing exactly what it was told to do, but the logic behind it needs improving.

Understanding which of those you’re dealing with is often the first job.

Can You Help With HighLevel Integrations?

Yes.

I can help you think through how HighLevel should integrate with other systems and work on implementation or troubleshooting where appropriate.

Do You Provide HighLevel Support Outside the UK?

Yes.

Although I’m UK-based, remote HighLevel consulting, training and implementation is available worldwide.

Need Help With HighLevel?

If you’re stuck with HighLevel, the first job is to work out what kind of help you actually need.

If it’s a genuine HighLevel platform problem and you have agency-level access, use HighLevel’s official technical support.

If you’re a MarketerM8 subscriber with a technical problem, use your included MarketerM8 24/7 technical support.

But if you need somebody to help you work out what to do, improve what you’ve already built, or work alongside you to implement it, that’s where I can help.

In today’s fast-paced business and marketing world, it’s easy to fall into a trap that we call “Multi-System Chaos.”

It usually starts innocently enough. You launch your business and pick up tools as you go:

• A shopping cart for online sales

• An email marketing platform for newsletters and promotions

• A separate tool for booking appointments

• Spreadsheets to track leads

• Sticky notes for those urgent call-backs

• Maybe a social media scheduling tool to keep up with posting

In other words, your tech stack grows one piece at a time — but not in a planned, strategic way.

The problem? Many older tools don’t have APIs, webhooks, or even Zapier connectivity. They sit there like lonely islands, completely cut off from the rest of your systems. If you want them to talk to each other, you’re stuck with manual exports, copy-and-paste, or time-consuming workarounds. Over time, that’s not just inconvenient — it’s a massive drain on efficiency and accuracy.

This is Multi-System Chaos in action — and it’s a silent killer of productivity, sales, and sanity.

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Why Multi-System Chaos Is a Problem

When your tech stack is made up of disconnected tools (especially older, “island” systems), you face several issues:

1. Data Silos – Your customer information is scattered and can’t flow automatically between platforms.

2. Wasted Time – Exporting, importing, and updating records manually eats up hours each week.

3. Inconsistent Communication – With email, SMS, and social media in separate systems, you risk sending the wrong message to the wrong person — or no message at all.

4. Increased Costs – Subscriptions pile up. Often, you’re paying for overlapping features you don’t fully use.

5. Scaling Problems – As you grow, the chaos grows with you. Adding more clients just adds more strain on a disconnected system.

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The Solution: HighLevel

HighLevel replaces the chaos of a bloated, uncoordinated tech stack with a single, all-in-one platform that’s built for modern connectivity. Instead of a cluster of lonely islands, you get one integrated mainland where everything works together.

Here’s what’s included:

• CRM – All your customer and lead data in one central hub.

• Email & SMS Marketing – Automate campaigns and follow-ups across multiple channels.

• Funnels & Websites – Build high-converting landing pages without relying on a separate builder.

• Appointment Scheduling – Clients can book straight into your calendar, with automated reminders to reduce no-shows.

• Social Media Management – Schedule posts and track engagement from the same platform.

• Automation – Build workflows that run on autopilot, ensuring no lead is ever forgotten.

• Connectivity – HighLevel integrates with other systems via API, webhooks, and Zapier if needed — meaning no more “island” tools.

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Real-World Impact

I’ve seen businesses cut their admin time in half by switching to HighLevel. Imagine:

• A new lead fills in a form on your website.

• They’re instantly added to your CRM.

• They get a personalised welcome email and SMS.

• If they book a call, it’s automatically in your calendar.

• If they don’t, a follow-up sequence runs without you touching a thing.

No exports. No copy-paste. No lonely islands.

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Is HighLevel Right for You?

If your current setup feels like a patchwork of disconnected systems — especially older tools that can’t integrate — it’s time to simplify. A quick discovery call can help you see how HighLevel could streamline your tech stack, integrate your processes, and give you back hours every week.

You’ll walk away knowing:

• Where your current systems are slowing you down

• How HighLevel could replace or connect your tools

• What automations could save you the most time and stress

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Don’t let Multi-System Chaos hold your business back.
Unify your marketing, sales, and customer communication in one powerful platform — and take the first step towards a calmer, more profitable business.

Like to learn more and determine if HighLevel could be a good fit for your business?

📅 Book your Discovery Call here

Switching your HighLevel host agency may seem like a challenging task, but if your current provider is falling short, it’s worth exploring better alternatives. Whether it’s due to excessive costs, a lack of clarity, subpar support, or the imminent closure of your host agency, finding a new partner can significantly enhance your experience. Here’s a detailed roadmap to guide you through the process.

Why Might You Want to Switch Your HighLevel Host Agency?

1. High Costs and Lack of Transparency

Many HighLevel users discover after the fact that their host agency provided a white-label version of the software without fully disclosing this. This lack of openness often leads to feelings of frustration and mistrust.

Moreover, if your subscription costs seem unjustifiably high, it’s worth considering more competitive options.

2. Host Agency Shutting Down

When a host agency decides to close its operations, transitioning to a new provider becomes essential to ensure business continuity.

3. Insufficient Support

Poor technical assistance and an absence of strategic marketing guidance can severely hamper your business growth. If your host agency isn’t delivering the support you need, it’s time to look elsewhere.

Steps to Switch Your HighLevel Host Agency

Switching agencies can be broken down into two key stages: finding the right partner and transferring your account. Let’s dive into each step.

Step 1: Identify the Right HighLevel Host Agency

Start by researching agencies that align with your expectations. Consider the following:

• Transparent and fair pricing structures
• Robust technical and marketing support
• Flexible subscription plans that suit your budget
• A proven track record of exceptional customer service

MarketerM8, for instance, excels at helping businesses unlock the full potential of HighLevel through bespoke support and strategic insights.

Step 2: Transfer Your HighLevel Account

Once you’ve chosen your new host agency, you can transfer your account in one of two ways:

Option 1: Request a Transfer from Your Current Host Agency

The simplest and quickest approach is to request your current agency to initiate a transfer to your new provider. This process usually takes just a few minutes but depends on their willingness to cooperate.

Bear in mind that contractual obligations or agency policies may present hurdles, so review your agreement carefully.

Option 2: Perform a Manual Migration

If a direct transfer isn’t an option, you’ll need to manually rebuild your account setup with the new agency. While this might sound overwhelming at first, it offers an opportunity to:

• Streamline your workflows
• Remove outdated configurations
• Develop a fresh, optimised system

Over the past two years I have guided clients through migrations—whether they’re switching from another HighLevel host or migrating from platforms like ActiveCampaign, Keap, or MailChimp. What initially feels like a challenge often becomes an opportunity to enhance operations and efficiency.

Turning a Challenge Into an Opportunity

Switching agencies isn’t merely about solving existing issues. It’s a chance to reassess what works, refine your approach, and lay a solid foundation for future growth. With the right partner, the transition can unlock new possibilities for your business.

Take the Next Step Today

If you’re ready to move your HighLevel account, schedule a Discovery Call and I will ensure your transition is seamless and help you build a platform tailored to your needs. Book your call here.