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When most people think about HighLevel, they imagine a cloud-based system that handles everything — SMS, WhatsApp, email, pipelines, and even phone calls — all from your laptop or mobile. And for many teams, that’s enough.

But in some offices, there’s still a need for a physical desk phone. Reception staff, sales teams, and business owners often prefer a handset on the desk: it’s reliable, tactile, and familiar. Having a VoIP phone that rings in the office ensures nobody misses a call, and it can make call-handling smoother than relying on headsets or mobile apps alone.

The good news? You can connect a standard SIP VoIP desk phone to HighLevel — so inbound and outbound calls flow through the CRM, are recorded, and can trigger automations, while your team gets the comfort of a handset.

Why bother with a desk phone?

Here are a few practical benefits of connecting HighLevel to a VoIP handset:

• Professional call handling: Pick up a handset, transfer calls, and manage conversations without fumbling for headsets.
• Reliability: Desk phones are always plugged in, so you don’t rely on laptop batteries, mobile signals, or whether someone has the app open.
• Shared office use: A ringing phone in reception or a shared workspace means calls won’t be missed.
• Consistency: Staff can answer the phone in the same way as they always have, while still logging every call into HighLevel automatically.

What you’ll need

Before diving into setup, here’s the checklist of hardware and services you’ll need:

Services

• HighLevel account with telephony enabled (using LeadConnector/Twilio).
• Either:
  • The HighLevel VoIP Deskphone wizard (simplest method).
  • Or direct access to Twilio Console (for manual SIP configuration).

Hardware

• An open SIP-compatible desk phone, such as:
  • • Yealink T54W / T58W
    • Poly VVX 250/350/450
    • Grandstream GXP2170
    • Snom D785
  • Alternatively, a softphone app (e.g., Zoiper or Bria) can act like a desk phone on your computer.

  Network

  • A reliable internet connection.
  • Router configured to allow:
    • SIP traffic on ports 5060/5061
    • RTP media on ports 10000–20000/UDP
    • SIP ALG disabled (to prevent audio problems).

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  How to connect your VoIP phone to HighLevel

  There are two main ways to get a desk phone talking to HighLevel.

  Path A (Recommended): HighLevel’s VoIP Deskphone Wizard

  This is the easiest option because it keeps all your calls inside HighLevel — including call logs, recordings, and automations.

  1. Open the wizard
     Go to HighLevel → Settings → Phone Numbers → Advanced Settings → VoIP Deskphone (SIP) → Get Started.
  2. Confirm your SIP domain
     HighLevel will suggest a SIP domain (something like yourlocation.sip.ashburn.twilio.com). Save this — you’ll need it in your phone.
  3. Create an extension
     Choose an extension (e.g. 201) and set a strong password.
  4. Assign the extension to a staff member
     Go to Settings → My Staff → [User] → Call & Voicemail Settings and enable Deskphone.
  5. Configure your phone
     On the phone’s admin page, enter:
     • Registrar/Server: your SIP domain.
     • Username/Auth ID: the extension number.
     • Password: the SIP password.
     • Transport: TLS (preferred) on port 5061.
     • Codecs: G.711 µ-law/a-law.
  6. Test your calls
     Use HighLevel’s built-in test feature to check inbound and outbound.

  Your handset will now ring alongside the HighLevel app, and all calls will still be tracked inside your CRM.

  Path B: Manual Setup via Twilio

  If you prefer to work directly with Twilio (or need more flexibility), you can register your handset with Twilio and keep HighLevel in the loop.

  1. Log into the correct Twilio sub-account
     Make sure you’re in the same sub-account that HighLevel uses.
  2. Create a SIP Domain
     Twilio Console → Programmable Voice → SIP Domains → Create New Domain.
  3. Enable SIP Registration
     Add a Credential List (username and password) and attach it to your domain.
  4. Configure your phone
     On the handset, enter:
     • SIP Server: your Twilio SIP domain.
     • Username/Password: from the Credential List.
     • Transport: TLS on port 5061.
     • Codecs: G.711.
  5. Keep HighLevel in control
     Make sure your Twilio number’s webhook still points to HighLevel, so inbound calls flow through the CRM.

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  Using Interactive Voice Response (IVR) Menus with Desk Phones

  One of HighLevel’s most powerful and free telephony features is the ability to build IVR menus inside workflows. This means you can create professional call-routing systems without needing a separate PBX.

  • Inbound call flow:
    • Caller rings your HighLevel number.
    • The IVR workflow answers with a greeting (recorded or AI voice).
    • “Press 1 for Sales, 2 for Support, 3 for Accounts…”
    • Based on their choice, the call routes to the right staff member.
  • Where desk phones come in:
    • If “Sales” is mapped to your sales team member in HighLevel, and that user has a desk phone registered, the desk phone will ring.
    • Calls are still logged, recorded, and can trigger follow-up automations.
    • The caller experience is professional and streamlined, while your team get the familiarity of a handset.

  This gives you the best of both worlds: a modern CRM-driven phone system with advanced routing and automation, plus the reliability and simplicity of a ringing phone on the desk.

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  Troubleshooting tips

  • Can’t register the phone? Double-check the SIP domain, extension, and password.
  • Call connects but no audio? Open RTP ports (10000–20000) and turn off SIP ALG.
  • Outbound calls not logging in HighLevel? Use the HighLevel Deskphone wizard (Path A) — Twilio-only registrations may bypass CRM logging.

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  Final thoughts

  For most businesses, using HighLevel’s web and mobile apps is enough. But if your office needs the reliability and comfort of a physical phone on the desk, integrating a VoIP handset is straightforward.

  The easiest method is to use HighLevel’s VoIP Deskphone wizard. This way, you get the best of both worlds — calls logged in your CRM, recordings available for review, and the familiar feel of a handset ringing on your desk.

  Better still, you can combine desk phones with IVR menus built in HighLevel workflows. This lets you route calls professionally — press 1 for sales, 2 for support — while still logging everything in the CRM and making sure the right physical phone rings.

  HighLevel isn’t just a marketing platform — it can also serve as a fully functioning business phone system – which can save you hundreds of pounts per month. And for many offices, that’s exactly what’s needed.

Recommedned link to purchase VOIP Desk Phones

HighLevel Help Documentation

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If you’ve been running your business using GoHighLevel and handling your finances separately, the brand-new Xero integration is here to change that. It bridges GoHighLevel and Xero so you can keep better accounting records, reduce manual work, and streamline your invoicing and compliance — especially useful if you operate globally.

Below I’ll walk you through what the integration offers, what’s still to come, how to set it up, and how you can make the most of it.

What the GoHighLevel ↔ Xero Integration Brings

Here are the key features currently live:

What’s Not Included (Yet)

• Receipts from GoHighLevel do not yet sync over into Xero.
• Item catalogue (inventory list) doesn’t sync. Line items show up on invoices, but the products/items are not added into Xero’s product/inventory list automatically.

Why This Matters Especially if You’re Operating Globally

• You can map each GoHighLevel sub-account to its own Xero organisation. So agencies can manage clients more cleanly.
• Complex tax rules and multiple currencies are supported, so you spend less time manually converting or aligning things.
• Overall fewer duplications and errors in your bookkeeping. Cleaner compliance and less back-and-forth.

Step-by-Step: How to Set It Up

• Go to Settings → Integrations → Xero in GoHighLevel.
• Log into your Xero account, and select which organisation you want to connect. Approve the permissions.
• Choose your default posting account in Xero. Note: it has to be one that is marked “Enable payments to this account” (non-bank accounts only).
• Map your tax rates. If some are missing in Xero, GoHighLevel will create them automatically.
• Recommended: Send a test invoice from GoHighLevel to confirm that it appears correctly in Xero—line items, amounts, status, etc.

WARNING: When you enable this sync it will automatically pull in all your Xero contacts into your HighLevel account – customer AND suppliers. I recommend before syncing the two systems you tag all your existing HighLevel contacts. The after the sync you can easily locate the non tagged contacts in HighLevel and deal with them as required. If you fail to tag existing HighLevel contacts then you could have a very manual and time consuming clean up job to do. Also be careful that you do not have any automation set up that runs when a new contact is created. It could result in unintended emails etc going out to your existing customers and suppliers that are not already in Highlevel.

Tips to Get the Most out of It

• Start with clean data: If your contacts in GoHighLevel or Xero are messy (duplicates, missing fields), tidy them before turning on sync so mapping works well.
• Check your tax configurations: Because GoHighLevel creates missing tax rates automatically, double check they match your local/regional tax laws.
• Use test invoices often: To verify that discounts, currency, tax, and item lines are being carried across correctly.
• Plan for emerging features: Since items like receipts syncing or selective contact import are still pending, design your workflows so that adding these later won’t cause disruptions.

What’s Next? What’s on the Roadmap

• Syncing receipts from GoHighLevel to Xero is coming.
• More granular control over which contacts import from Xero into GoHighLevel (selective import) is also expected.

Bottom Line

The GoHighLevel ↔ Xero integration is a big step forward for anyone currently juggling manual data transfers, reconciliation headaches, or multiple systems.

If you already use or want to use GoHighLevel + Xero, this saves time, improves accuracy, and helps ensure your accounting is more trustworthy. For global businesses especially, with multiple currencies and tax jurisdictions, this makes scaling easier.

Book a Discovery call with Julian to learn more
HighLevel news release on HighLevel Xero integration

Webinars are still a powerful way to educate prospects, build authority, and generate leads. But the real game-changer is when you combine them with HighLevel’s all-in-one CRM system. Instead of bolting together Zoom, Eventbrite, Mailchimp, and landing pages, you can run everything under one roof — registration, reminders, follow-up, replays, and even sales automation.

In this post, I’ll walk you through how to set up a webinar in HighLevel step by step.

Step 1. Decide on Your Webinar Format

Before you touch the tech, decide what kind of webinar you’re running:

• Live Webinar – Interactive, real-time, often better for building trust.

• Evergreen Webinar – Pre-recorded, runs on autopilot, but can feel less authentic.

Step 2. Set Up Your Webinar Funnel

Inside HighLevel, create a funnel that includes:

1. Registration Page – Use a simple form (name + email) with a clear promise of value.

2. Thank You Page – Confirm their registration and invite them to add the session to their calendar.

3. Replay Page (optional) – Useful if you want to send recordings afterwards.

HighLevel’s drag-and-drop funnel builder makes this straightforward — no need for third-party webinar platforms that complicate things.

Step 3. Automate Your Reminders

This is where HighLevel shines. Build a workflow that:

• Sends confirmation immediately after someone registers.

• Sends reminders 24 hours, 1 hour, and 15 minutes before the webinar.

• Includes SMS as well as email (attendance rates jump when you do this).

Pro tip: You can also use HighLevel’s Calendar & Appointment system to let people choose a webinar slot, especially if you’re running multiple dates.

Pro tip: You can also integrate a WhatsApp business account into your HighLevel account so you can send confirmations and reminders via WhatsApp messages.

Step 4. Deliver the Webinar

For delivery, you have options:

• Native Zoom Integration – HighLevel connects directly to Zoom. Registrations can sync automatically if you are using Zoom Webinars.

• YouTube Live or Facebook Live Embed – Stream directly and embed the video in your HighLevel funnel page.

Step 5. Follow Up Automatically

The fortune is in the follow-up. After your webinar, HighLevel can:

• Send out the replay link.

• Trigger a nurture sequence with related content.

• Move attendees into your HighLEvel pipeline so your sales team (or AI Assistant) can follow up.

• Tag attendees vs. no-shows so you can message each group differently.

Step 6. Track and Improve

Finally, use HighLevel’s reporting to measure:

• Registration vs. attendance rates.

• Engagement in the chat/Q&A.

• Sales or bookings generated.

This data helps you refine the next one.

Webinars vs. Workshops

One last word: while HighLevel makes webinars simple, many small businesses find workshops work better. Webinars can sometimes feel like a polished sales pitch, whereas workshops are interactive, hands-on, and build trust over time. That’s why we run weekly HighLevel workshops at MarketerM8. They’re educational, practical, and — crucially — they generate leads without the hard sell.

Summary

HighLevel lets you set up the full end-to-end webinar system: funnels, reminders, delivery, and follow-up — all in one place. Whether you’re running a one-off webinar, an evergreen series, or turning your webinars into regular workshops, it’s an indispensable tool.

👉 Want to see it in action? Book a discovery call with Julian

👉 Webinars vs Workshops – the pros and cons of each