I have just been working with a client to set up a call centre using turboDial and Keap / Infusionsoft.
turboDial enables you to set up and manage a powerful and sophisticated call centre operation – ideal for a sales office. Imagine being able to have a sales team located either in a single office or each rep working remotely anywhere in the world. And all the data and marketing automation is handled by Keap / Infusionsoft.
My client was quoted £60,000+ to set up the telesales system. With turboDial and Keap / Infusionsoft, I was able to set it up for less than £5000 and with ongoing subscriptions for Keap and turboDial in the region of £400 per month (obviously this depends on the number of seats and any optional add-ons that are required). All the calls and texts are routed through Twilio and are therefore charged directly by Twilio.
If you are considering setting up a call centre then I would definitely take a look at using turboDial and Keap / Infusionsoft.
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In addition, if you are managing customer service enquiries then there is another excellent tool you may want to look at – Fusedesk. Fusedesk is a powerful customer ticketing add-on for Keap / Infusionsoft that works great alongside turboDial.
