Cut the Cost of Phone Answering and Live Chat — Without Sacrificing Service

If you’re currently paying for an outsourced call answering or live chat service, you’re not alone. For many small businesses, it’s the default way to ensure no call or message gets missed — but it comes at a cost.

A high cost, in fact.

From monthly fees to patchy coverage, outsourced services can feel more like a sticking plaster than a scalable solution. But there’s a better, more intelligent, and far more cost-effective way to handle incoming enquiries — and it’s available right now inside MarketerM8/ HighLevel.

AI Has Changed the Game for Small Business Customer Service

I work closely with small business owners who want to streamline their sales, marketing, and customer service systems using HighLevel — the powerful all-in-one CRM and automation platform that underpins MarketerM8.

One of the most exciting developments in the last 12 months has been the introduction of AI tools that can intelligently answer your phone and man your live chat — 24/7 — for a fraction of the price of traditional services.

If you’re tired of:

• Paying £300–£500/month for an answering service

• Missing calls or leads when your team is unavailable

• Waiting for messages to be manually forwarded

• Using live chat tools that only work during office hours

…then read on.

Introducing Voice AI and Conversation AI Inside MarketerM8

Here’s how you can instantly upgrade your customer response setup — without adding more staff or increasing your overheads.

📞 Voice AI – Your Smart Phone Assistant

Voice AI answers your calls with a natural, professional voice. It can:

• Greet the caller and identify their intent

• Book appointments straight into your diary

• Take detailed messages and assign them to your CRM

• Answer common questions about your services or pricing

• Forward urgent calls to your mobile or another team member

• Handle multiple calls at once — no more busy tones or voicemail

It’s like having a super-receptionist who never sleeps and never misses a call.

💬 Conversation AI – Live Chat That Works 24/7

While your phone is being handled, your website and social media inboxes can be managed by Conversation AI. It can:

• Respond instantly to messages on your website, Facebook, Instagram, and SMS

• Answer FAQs about your business or services

• Capture lead details and book appointments

• Add contacts directly to your CRM and workflows

• Run unlimited conversations simultaneously

All of this happens without you lifting a finger — and unlike a human, it never needs a lunch break.

A More Affordable, Scalable Solution

Replacing human answering services with AI doesn’t just save money — it actually improves response times, customer experience, and lead conversion.

With MarketerM8, you can:

✅ Slash your outsourced support costs
✅ Ensure every enquiry is answered — even outside office hours
✅ Book more appointments automatically
✅ Create a consistent customer experience across phone and chat
✅ Free up your team to focus on delivering your core service

Is This the Right Move for Your Business?

If you’re a business owner currently using:

• An answering service like Moneypenny or AnswerConnect

• A virtual receptionist or VA for phone support

• Live chat software that only operates during business hours

• Manual inbox management across multiple platforms

Then it’s well worth considering a switch to AI with MarketerM8.

You’ll get better coverage, faster response times, and integrated lead handling — all built into a single HighLevel-powered system.

Let’s Talk About It

If this sounds like something that could benefit your business, I’d love to show you how it works.

👉 Book a free Discovery Call with me here

I’ll walk you through how Voice AI and Conversation AI can be customised to fit your business — and how we can get everything set up for you as part of your MarketerM8 subscription.