HighLevel Support UK: Help, Technical Support & Expert HighLevel Advice

If you’re looking for HighLevel support in the UK, the first question is:

What kind of HighLevel help do you actually need?

There is an important distinction between technical support, HighLevel training, and consulting and implementation.

If something in HighLevel isn’t working as it should, you may need technical support.

If you don’t know how to use a particular HighLevel feature, you may need training.

But if you’re asking questions such as:

• How should we set this up?
• What’s the best way to automate this?
• Can HighLevel handle this business process?
• How should we structure our sales pipeline?
• We’ve got ourselves in a mess. Can you help us sort it out?

then you probably need more than technical support.

That’s where I can help.

I’ve worked with CRM and marketing automation since 2009, and through my own HighLevel agency, MarketerM8, I’ve personally onboarded more than 100 HighLevel users.

But importantly, I don’t just understand the software.

I’ve worked hands-on in direct marketing since 1996, I’m a Certified Entrepreneurs Circle Marketing Coach, and since 2009 I’ve helped hundreds of businesses improve, automate and systemise their marketing.

So we can look at both sides of the problem:

Can You Contact HighLevel Support Directly?

This is something that causes confusion for many HighLevel users.

The answer depends on what type of HighLevel account you have.

If you’re an Agency Admin or Agency User, you can access HighLevel’s official support options.

HighLevel currently provides 24/7 support and offers options including live chat and Zoom support calls. View HighLevel’s official 24/7 support options →

However, if you’re using HighLevel as a client sub-account or location user, you cannot access HighLevel Support directly.

HighLevel’s own documentation is clear that Location Admins and Location Users do not see the HighLevel support button. If you don’t have access to Agency View, HighLevel directs you to contact your Agency Admin.

[However, you can access the self service HighLevel Support Portal. Access here.]

Why Can’t HighLevel Sub-Account Users Contact HighLevel Support?

HighLevel operates with an agency and sub-account structure.

An agency has the main HighLevel account and can create individual sub-accounts for the businesses it serves.

If you’re a business using HighLevel through an agency or white-label provider, you’re therefore likely to be working inside a sub-account rather than owning the underlying HighLevel agency account.

In that situation, your HighLevel agency is effectively your first line of support.

This is important when choosing who you buy HighLevel from.

You’re not necessarily just choosing where to obtain the software.

You’re also choosing the agency that will support you using it.

How HighLevel Technical Support Works at MarketerM8

At MarketerM8, we take that responsibility seriously.

If your HighLevel account is provided through MarketerM8, you receive:

That technical support is included with your MarketerM8 HighLevel subscription.

So if something isn’t working as expected, you don’t need to start paying me a consulting fee simply to get technical assistance.

Your technical support is already included.

And because MarketerM8 is the HighLevel agency providing your sub-account, we can escalate appropriate platform-level issues to HighLevel when necessary.

HighLevel Technical Support vs HighLevel Consulting

This distinction is important.

Technical support and consulting aren’t the same thing.

Imagine you’ve built a workflow and something isn’t behaving as expected.

You might ask:

“Why isn’t this workflow firing?”

That’s potentially a technical support question.

But suppose your question is:

“We get enquiries from our website, telephone and Facebook. We’ve got three salespeople and leads keep falling through the cracks. How should we use HighLevel to fix this?”

That’s different.

There isn’t necessarily anything broken.

We need to understand your sales process, design what should happen and then work out how HighLevel should support it.

That’s consulting and implementation.

Your question	Type of help
Why isn’t this HighLevel feature working?	Technical support
Where do I find this setting?	Technical support / training
How does this HighLevel feature work?	Training
How should we structure our pipeline?	Consulting
What should happen after somebody enquires?	Marketing + consulting
How should we automate this process?	Consulting + implementation
Can you build this with us?	Done-With-You implementation
Our HighLevel account has become a mess. Can you help?	Consulting + implementation

Do You Actually Need Me, or HighLevel Support?

If you own a HighLevel agency account and believe you’re experiencing a genuine platform-level technical issue, I’d recommend using HighLevel’s official support service.

There’s little point paying a consultant to answer a question that HighLevel’s own technical support team is better placed to investigate.

Where I become useful is when the answer isn’t simply sitting in a technical support manual.

For example:

• What’s the best way to do this?
• How would you approach this?
• Can we automate this?
• Is there a better way of doing what we’re currently doing?
• How should our sales team use HighLevel?
• Could AI help us with this process?

Those questions require somebody to understand the business as well as the software.

HighLevel Support With 30 Years of Marketing Experience Behind It

This is where my approach differs from conventional software support.

When we’re working together, I’m effectively wearing three hats.

1. The Marketer

I’ve worked hands-on in direct marketing since 1996.

So we can look at questions such as:

• Are you following up enquiries effectively?
• Are prospects falling out of your sales process?
• What happens to leads who aren’t ready to buy?
• Are you making enough use of your existing customer database?
• Could you improve your reviews, referrals, reactivation or retention?

The answer doesn’t necessarily start with HighLevel.

2. The HighLevel Marketing Automation Specialist

I’ve worked with CRM and marketing automation since 2009.

That means we can translate the business requirement into a practical system.

We can look at your database, pipelines, workflows, calendars, forms, email, SMS, WhatsApp, integrations and AI and work out how everything should fit together.

HighLevel is the platform I specialise in today.

But the principles behind good CRM and marketing automation existed long before HighLevel.

3. The Marketing Coach

I’m also a Certified Entrepreneurs Circle Marketing Coach.

Sometimes you don’t need someone to tell you which button to press.

You need someone to challenge what you’re doing and help you work out what should happen next.

So rather than starting with:

“How do we build this in HighLevel?”

we can start with:

“What are we trying to achieve?”

Then we decide what to build.

What HighLevel Problems Can I Help With?

The range is broad because HighLevel touches so many parts of a business.

For example, I can help with:

• workflows and automations;
• sales pipelines and opportunities;
• calendars and appointment booking;
• databases and Smart Lists;
• forms, surveys and quizzes;
• email marketing;
• SMS and WhatsApp;
• lead follow-up;
• customer nurturing;
• reactivation campaigns;
• reviews and reputation management;
• websites and funnels;
• integrations with other software;
• email deliverability;
• reporting;
• Voice AI;
• Conversation AI;
• other HighLevel AI tools;
• CRM strategy;
• and troubleshooting existing HighLevel setups.

And if I think your particular problem should be dealt with by technical support rather than paid consultancy, I’ll say so.

You Don’t Have to Be a MarketerM8 Customer

You don’t have to purchase HighLevel through MarketerM8 for me to help you.

Perhaps you:

• bought HighLevel directly;
• use HighLevel through another agency;
• inherited an existing HighLevel account;
• have lost contact with the person who originally built it;
• have an agency that provides the software but limited strategic help;
• or simply need a second opinion.

That’s fine.

Subject to having the appropriate access, we can work with your existing HighLevel account.

Flexible HighLevel Support Without an Ongoing Retainer

My consulting rate is £1,500 + VAT per day.

However, that doesn’t mean every time you have a question you need to book another full consulting day.

For example, we might use your allocated time to:

• troubleshoot a workflow;
• review a sales pipeline;
• help configure an integration;
• investigate an email deliverability problem;
• build an automation;
• train a member of staff;
• review something your team has built;
• discuss a new HighLevel feature;
• or work through a marketing problem.

This creates a flexible relationship.

You can bring me in when you need an experienced pair of eyes rather than employing a full-time HighLevel specialist.

HighLevel Support and Implementation Remotely

Most support, consulting and implementation work can be handled remotely.

I normally use Zoom, although Microsoft Teams and Google Meet can also be used.

We can share screens, open your HighLevel account and work through the issue together.

Where appropriate, our sessions can also be recorded using Fathom.

That gives us the video recording, transcript, AI-generated summary and action points.

The recording can then become part of your own internal HighLevel knowledge base.

Rather than solving the same problem twice, your team has something it can return to later.

Find Out About Remote HighLevel Training & Implementation →

On-Site HighLevel Help Is Also Available

For larger projects, team training or CRM strategy work, it can sometimes make sense to work together face-to-face.

I provide on-site HighLevel training and implementation throughout the UK and internationally.

I’ve previously worked on-site with clients in the UK, US, Canada, Ireland, Malta and Romania.

Travel, accommodation and reasonable expenses are added where required.

Find Out About On-Site GoHighLevel Training & Implementation →

What If I Just Want to Learn HighLevel?

You may not need paid support or consulting at all.

MarketerM8 runs a rolling programme of 13 free live HighLevel training workshops.

These cover the major areas of the platform, including Foundations, Calendars, Pipelines, Workflows, Databases, Websites, Marketing and AI.

If your question is more about learning HighLevel than solving a specific business problem, I’d start there.

Explore the Free GoHighLevel Training Programme →

You can also read:

How to Learn GoHighLevel: The Best Way to Learn HighLevel →

Frequently Asked Questions About HighLevel Support UK

Does HighLevel Have 24/7 Support?

Yes.

HighLevel currently offers 24/7 support to eligible Agency Admins and Agency Users, including live chat and Zoom support options.

View HighLevel’s Official Support Options →

Can HighLevel Sub-Account Users Contact HighLevel Support?

No, not directly through HighLevel’s normal support system.

HighLevel states that only Agency Admins and Agency Users can access HighLevel Support. Location Admins and Location Users don’t see the support button and are directed to their Agency Admin.

Why Can’t I See the HighLevel Support Button?

If you’re a Location or sub-account user rather than an agency-level user, that’s likely the reason.

HighLevel’s documentation says the support button is available to Agency Admins and Agency Users but not Location Admins or Location Users.

Who Provides Support If I Have a HighLevel Sub-Account?

Your first point of contact should normally be the agency that provides or manages your HighLevel sub-account.

If you’re a MarketerM8 subscriber, free unlimited 24/7 technical support via chat and Zoom is included.

Do I Need to Be a MarketerM8 Customer to Get Help From Julian?

No.

I can provide consulting, training and Done-With-You implementation for businesses with existing HighLevel accounts, subject to having the appropriate access.

How Much Does HighLevel Consulting Cost?

My consulting rate is £1,500 + VAT per day, with time drawn down as required.

That means your allocated consulting time can be used flexibly for support, training, implementation and problem solving rather than necessarily having to be consumed in one session.

Can You Fix My HighLevel Workflows?

I can help investigate, troubleshoot and improve workflows.

Sometimes the issue is technical. Sometimes the workflow is doing exactly what it was told to do, but the logic behind it needs improving.

Understanding which of those you’re dealing with is often the first job.

Can You Help With HighLevel Integrations?

Yes.

I can help you think through how HighLevel should integrate with other systems and work on implementation or troubleshooting where appropriate.

Do You Provide HighLevel Support Outside the UK?

Yes.

Although I’m UK-based, remote HighLevel consulting, training and implementation is available worldwide.

Need Help With HighLevel?

If you’re stuck with HighLevel, the first job is to work out what kind of help you actually need.

If it’s a genuine HighLevel platform problem and you have agency-level access, use HighLevel’s official technical support.

If you’re a MarketerM8 subscriber with a technical problem, use your included MarketerM8 24/7 technical support.

But if you need somebody to help you work out what to do, improve what you’ve already built, or work alongside you to implement it, that’s where I can help.